Step 1 · Your order
You’ll find this in your delivery or order confirmation email.
Just enter the numbers. We add S automatically; choose P if your reference ends in P.
Search your inbox for your delivery confirmation. If a return is already in progress, open the latest collection email for a link to your request.
Step 1 · Secure verification
Use the postcode where the original order was delivered. You can choose a different collection address later.
Check the complete reference and delivery postcode in your original email. For your privacy, we don’t show possible matches.
Step 2 · Your returns
Step 2 · Get ready
Packing photos (optional)
JPEG or PNG, up to 2 MB per photo and 4 MB altogether. Avoid personal information in photos.
Show everything inside, securely packaged, with the lid open.
Show the tote with its lid closed and secured, ready for collection.
Add up to four more photos if there is anything else you would like to show us.
Step 3 · Collection details
This is your collection address, which can differ from the original delivery address.
UK address lookup powered by Postcoder
Include your house number or building name. Add the flat or unit if the building has more than one property.
Step 3 · Date & contact
Choose an available working day. We’ll confirm the actual collection once the booking is arranged.
Swipe or scroll left to right to see available days.
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Step 4 · Final check
Your request
We’ll check your details and arrange your collection. Watch your inbox for updates.